Privacy & Terms and Conditions
Privacy Statement
This privacy statement describes the use Landlet Hotel Group makes of
information relating to users of this site. References to "you" or
"your" means the user of this website. This privacy statement forms
part of the company's website terms and conditions.
This privacy statement relates to information which identifies
particular individual users. Additional terms and conditions regarding
the collection and use of information may also be provided to guests
staying in our hotels.
What information is collected?
The company collects information relating to website users in various
ways including directly from the user and by using technical means
such as cookies.
User-supplied information: when you register with us, the company may
ask you for your name, e-mail address, and other similar information.
Any information supplied by the user is supplied voluntarily unless
otherwise stated. If you do not want us to hold information about you,
please do not supply it to us.
Other information (cookies): information is also gathered
electronically using technical means. For example, when a user visits
the site, information is gathered identifying the user's internet
protocol (IP) address and the time of the visit.
In order to help you access and use the site as efficiently as
possible, the company may use cookies to store and record your use of
the site. Cookies are technical files that are sent to your browser
and stored on your computer. Use of cookies is standard in many web
sites. Most browsers are initially set up to accept cookies. You can
reset your browser settings either to notify you when you receive a
cookie, or to refuse to accept cookies. You should understand that
certain areas of the site may not function properly if you set your
browser to not accept cookies or if you reject a cookie.
How and when information is used
The company and its affiliates may use information described in
different ways, for example:
- To market to users and/or permit third parties to do so (unless the
user has objected to this) - such marketing may be via post, email,
sms, telephone and other electronic means. Please contact the contact
address below if you do not wish to receive marketing materials;
- To provide services that users have requested;
- For system administration and to monitor website use; and
- Otherwise as reasonably required to operate our business or as
required by law.
How the company protects user information
The company endeavours to protect users' information in accordance
with applicable law, but the company cannot ensure the security of any
information a user transmits to the company. Users transmit such
information at their own risk.
Who has access to the information?
The company may disclose personal information for the above purposes.
The company will share user information with its affiliates and third
parties business parties and service suppliers for the above purposes.
This will involve transferring user information worldwide, including
to countries without data protection laws.
How to correct inaccuracies
Users can request access to or correction of information held by the
company relating to them by contacting the company at the following
address: info@landlethotelgroup.com
Applicable law
This site is created and controlled by the company and subject to the
laws of England and Wales and subject to the jurisdiction of the
English court. The company reserves the right to make changes to the
site and this privacy statement from time to time.
By using the site or supplying information to us, you agree to the use
of information relating to you (including international transfer) as
described in this privacy statement.
Terms & Conditions
The following Booking Conditions form the basis of your booking
contract with Landlet Hotel Group of 28-32 Belgrave Road, London SW1V
1RG. In these Terms and Conditions "we", "us", and "Company" refers to
Landlet Hotel Group, a UK registered Company, and "you" refers to the
customer booking a reservation through us directly through our
websites, and indirectly through any of our affiliates through whom we
provide our products and services. By booking accommodation online
through Landlet Hotel Group, you agree to the following terms and
conditions: Please read them carefully. All bookings are subject to
these Booking Conditions
General
The terms and conditions detailed below apply to all online bookings
made with Landlet Hotel Group and all bookings made directly with
Reservations and indirectly through our affiliates.
- When you make a booking, your contract (which shall include these
terms and conditions) will be with Landlet Hotel Group of 28-32
Belgrave Road, London SW1V 1RG (referred to in these terms and
conditions as Landlet Hotel group).
- All rates offered on our websites include VAT and are correct at the
time they are first advertised.
- Prices advertised are per room per night and include VAT. A
continental breakfast is also included.
- All the information provided by clients is their responsibility and
should be correct at the time of submission, in particular the e-mail
address. Landlet Hotel Group cannot be held responsible for missing or
delayed emails. You warrant that you are at least 18 years old and
possess the legal authority to enter into this agreement and to use
this website in accordance with the terms and conditions of this
agreement.
- All the credit or debit card information provided by clients is
their responsibility and should be correct at the time of submission.
We cannot be held responsible for any reservation cancelled or
rejected due to incorrect or invalid details. The credit or debit card
will be used to guarantee the booking subject to the cancellation
policy detailed below.
- Any changes to the details supplied should be forwarded as soon as
possible, either by e-mail.
- Prices are subject to change without notice. However, your price is
guaranteed once you are given confirmation.
- For the avoidance of doubt, your price does not include any
incidental charges, which you may incur during your stay. Such charges
will be payable by you upon check-out. In the event that you fail to
pay any such incidental charges, it is a condition of your contract
with Landlet Hotel Group that you irrevocably authorise Landlet Hotel
Group to debit your credit or debit card for the amount of any
shortfall.
- Reservations will be deemed complete and effectively communicated to
you for all purposes at the time we send the confirmation to the email
address you provide in your reservation form, whether or not you
receive it. Therefore clients are advised to make sure that the e-mail
address is correct. Please ensure you contact us as soon as possible
if you do not receive your confirmation as you would remain liable for
any non-arrivals, amendment or cancellation charges whether or not you
receive your confirmation.
- We are unable to stop you from making more than one booking for the
same time of travel at the same or different properties, and in that
case no refund will be given.
- We require clients to double check all confirmations. It is the
client's responsibility to ensure that all details are correct and the
confirmation is consistent with the client requirements.
Payment
- A valid Credit or Debit Card number will be required at the point of
guests checking in to cover any extras or incidentals above the total
amount payable for the duration of your stay.
- Your booking will be guaranteed against a credit or debit card,
subject to the cancellation policy detailed below. If you wish to
check out before your reserved date of departure, please notify us as
soon as possible. Providing you have informed the hotel before 48
hours on the day prior to your new date of departure, the unused
accommodation charges will be refunded to the same payment card used
on check in. If payment was made by cash, cheque or by other means,
then a cheque for the balance due will be forwarded to you by post
within 14 days of your departure. If you do not notify the hotel
before 48 hours on the day prior to departure then one nights
accommodation charge will be retained as a late cancellation fee, and
any remaining nights will be refunded as above.
Guests with disabilities
- Please call the hotel direct for details.
Dogs
- Our hotels do not accept pets.
Car parking
- Please call the hotel direct for details.
Checking in and out
- Please call the hotel direct for details.
Smoking policy
- All of our hotels are non smoking hotels. Landlet Hotel Group
reserves the right to charge a guest who is found to be smoking in a
non-smoking room for the additional cleaning charges that the hotel
will incur. Should a guest continue to smoke in a non smoking room,
Landlet Hotel Group reserves the right to have the guest removed from
the hotel.
Cancellation, no-shows and changes policy
• Should you wish to make any changes to your confirmed booking,
please note the following terms and conditions as described at the
time of your reservation being made.
• Reservations made may be modified or cancelled without penalty 48
hours prior to the day of your arrival. Thereafter, the entire
duration of the accommodation will become payable and will be charged
to the credit or debit used to guarantee your reservation.
• Reservations made within 48 hours of the day of your arrival may not
be modified or cancelled or the entire duration of the accommodation
will become payable and will be charged to the credit or debit used to
guarantee your reservation.
• No-show bookings will incur a charge equivalent to the entire
duration of the accommodation.
• Any request to cancel a reservation cannot be considered complete
until you receive our cancellation confirmation or cancellation
reference number. Until you do so, your booking will still be
considered valid and cancellation penalties may be incurred.
Changes, book-outs and cancellations by us
• Occasionally, we have to make changes to and correct errors in our
publications and other details both before and after bookings have
been confirmed and cancel confirmed bookings, and we reserve the right
to do so.
• Occasionally, we have to make a "significant change". "Significant
changes" include the following changes when made before departure; a
change of accommodation to that of a lower official classification or
standard for the whole or a major part of the time you are a guest, a
change of accommodation area for the whole or a major part of the time
you are a guest. If we have to make a significant change or
cancelation, we will advise you as soon as possible. If there is time
to do so before your arrival, we will offer you the choice of the
following options:- 1. (for significant changes) accepting the changed
arrangements or 2. purchasing an alternative stay from us, of a
similar standard to that originally booked if available. 3. cancelling
or accepting the cancellation in which case you will not be charged by
us.
• No liability can be accepted where we are forced to make a change or
cancel as a result of unusual and unforeseeable circumstances beyond
our control, the consequences of which we could not have avoided even
with all due care. No compensation will be payable and the above
options will not be available if we cancel as a result of your failure
to comply with any requirement of these booking conditions entitling
us to cancel (such as paying on time)
• Landlet Hotel Group reserves the right to book you into another
hotel of a similar category, should the service or accommodation you
require not be available due to unforeseen circumstances.
• In all cases, our liability for significant changes and
cancellations is limited to offering you the above mentioned choices.
We regret we cannot pay any expenses, costs or losses incurred by you
as a result of any change or cancellation.
Other
- We will not be responsible for any injury, illness, death, loss (for
example loss of enjoyment), damage, expense, cost or other sum or
claim of any description whatsoever which results from any of the
following: 1.The fault of the person(s) affected or any member(s) of
their party or 2. The fault of a third party not connected with the
provision of your stay which we could not have predicted or avoided or
3. An event or circumstance which we or the supplier of the service(s)
in question could not have predicted or avoided even after taking all
reasonable care. 4.The fault of anyone who is not carrying out work
for us (generally or in particular) at the time.
- In addition, we will not be responsible where you do not enjoy your
stay or suffer any problems because of a reason you did not inform us
of when you made your booking or where any problems you suffer did not
result from any breach of our contract or other fault of ourselves.
- Landlet Hotel Group is not liable for any loss or damage to the
property of the Client or any person as may occur within the
constraints of the Hotel Proprietors Act 1956
- In the event of an insurance claim you must provide us and our
insurers with any assistance we may reasonably require. You must also
agree to cooperate fully with us and our insurers if we or our
insurers want to enforce any rights which are transferred.
Surveillance
- In the public areas of our hotels CCTV is in operation and hard disk
recordings may be made. This activity is carried out for the security
of all our guests' and staff.
Complaints or Comments
- Any complaint or comment regarding a stay with Landlet Hotel Group
should be made in the first instance to the hotel's duty manager at
the time of your stay so that it can be resolved at the time. Any
verbal notification must be put in writing and given to the Duty
Manager as soon as possible. If you are still dissatisfied, you must
notify us at the earliest opportunity. If you remain dissatisfied,
however, you must write to Landlet Hotel Group 28-32 Belgrave Road,
London SW1V 1RG within 7 days of the end of the stay you have
purchased from us giving your booking reference and full details of
your complaint. We regret we cannot accept liability if you fail to
notify the complaint or claim entirely in accordance with this clause.
Guests' responsibilities
- When you book with us, you accept responsibility for any damage or
loss caused by you or any member of your party. Full payment for any
such damage or loss must be paid direct at the time to reception. If
you fail to do so, you will be responsible for meeting any claims
subsequently made against us (together with our own and the other
party's full legal costs) as a result of your actions.
- We expect all guests to have consideration for others. If in our
reasonable opinion or in the reasonable opinion of any other person in
authority, you or any member of your party behaves in such a way as to
cause or be likely to cause danger, upset or distress to any third
party or damage to property, we are entitled, without prior notice, to
terminate the stay of the person(s) concerned. In this situation, the
person(s) concerned will be required to leave the accommodation or
other service. We will have no further responsibility toward such
person(s). No refunds will be made and we will not pay any expenses or
costs incurred as a result of the termination.
- Landlet Hotel Group may charge for missing or damaged items in your
room during your stay
Company Information
Company Registration No: 01545260
Place of registration: England
Registered Office Address:
28 - 32 Belgrave Road
London SW1V 1RG
United Kingdom
General Information
- Although every effort has been made to ensure the accuracy of the
information contained online, we cannot accept responsibility for any
errors or omissions, and reserve the right to vary, amend, supplement
or cancel any of the information or offers featured online at any
time.
- Landlet Hotel Group cannot accept liability for any information,
errors or omissions supplied by a third party and reserves the right
to change such information, products or services at any time. Upon
being notified about any errors we will do our best to rectify them as
soon as possible.
- Landlet Hotel Group cannot warrant that the site is free from
infection by viruses, contamination or any destructive elements.
- Landlet Hotel Group cannot be held liable for any loss, damage or
claims arising from interruption, inability to access the site, loss
or incompletion of a transaction.
|
|
SAVE UP TO 25%
SAVE UP TO 25% WHEN
YOU BOOK
THROUGH OUR WEBSITE!
Check the
availability of your hotel now, and get the best price. That's a
promise!
Find
out more
|
|
|
|
